We have made every effort to answer some Frequently Asked Questions regarding CareMatch, a variety of health and social care related areas and questions about this web site. If you cannot find the question that you want answered please contact us with your query.

I can't log in to my CareMatch account - what I am doing wrong?

You may be logging in on the wrong section of the website:

If you are an individual recruiting a carer or PA and/or are registered on CareMatch as a Direct Payments Employer, you will need to log in on the 'Looking for Help?' section of the website:
http://www.carematch.org.uk/personal_assistants/login.aspx

If you are an organisation looking to recruit care staff, you will need to log in on the 'Looking to Fill Your Vacancy?' section of the website:

http://www.carematch.org.uk/looking_to_fill_your_vacancy/login.aspx

If you are a jobseeker looking for work in care, you will need to log in on the 'Looking for Work in Care?’ section of the website:
http://www.carematch.org.uk/looking_for_work_in_care/login.aspx

Alternatively, you may be typing in an incorrect email and/or password. To check your details, call CareMatch on 0800 328 4122 or email carematch@staffordshire.gov.uk

I am a care employer, can CareMatch offer me support in areas other than recruitment?

Yes! The CareMatch service is not just about recruitment. We also send out valuable information to employers registered on CareMatch on: free training; funding; conferences; events & meetings; resources; Skills for care & government papers. CareMatch can also link employers to our network of training providers. So make sure you are registered on the CareMatch website as an employer.

How can I use CareMatch to find a job?

You can use the website to search and apply for jobs. Once you are registered and logged in, you will be able to view full details of the current job vacancies being advertised by local care employers. Underneath each job ad, there is a ‘Register Interest’ button, if you click on this, all your details (the contact information you have entered on CareMatch & a CV if you have added one) will be automatically emailed to the employer, who will then contact you directly if they think you may be suitable. So make sure that you have a CV on CareMatch, either upload your own, or build one through the site as employers are more likely to contact you about jobs if they have more information about you. In addition to searching for jobs on the website, employers may come straight to you as they can search our candidate database and browse CVs. So make sure a CV is on your CareMatch account. You can upload a photo and video on CareMatch that potential employers can view too. CareMatch also organise job fairs that you can come along to in order to speak to local employers face to face about their current job vacancies, as well as finding out information from other organisations who offer: training, volunteering and support into work. Make sure you are registered on CareMatch as we email out information on these jobs fairs to all candidates registered.

CareMatch is a completely FREE service to jobseekers.

What types of jobs are available within social care?

There are a wide variety of job roles available in social care. You could work with adults, elderly or children with physical disabilities, learning disabilities, mental health issues, dementia and/or other care needs. There are a number of different settings you could work in, including: in a residential care or nursing home; day centre; out in the community; in a person’s own home; supported living. Each job role in social care varies depending on the needs of the person/ people you are caring for. Some jobs involve personal care, whilst others are more supporting roles. Also, you could work in the care sector, but as an administrator, domestic assistant, cook, cleaner and much more. Make sure you keep looking on the CareMatch website vacancies page for details of the latest care jobs.

For more information on job roles and career pathways in social care, go to: 

http://careerpathways.skillsforcare.org.uk/index.html

 

I am looking for work in care but I am new to this type of job, how do I get relevant training and qualifications in care?

Make sure you are registered on CareMatch because we send out lots of information on training and volunteering opportunities. CareMatch run some employability skills courses and taster sessions to give you more information about working in care and advice on application forms and interview techniques. Also, we work with a number of different organisations who offer courses and workshops, so we send this information out to candidates on CareMatch too – including on Introduction to Care courses and support with CV writing. These types of training, as well as work experience or volunteering, may improve your chances of getting a job in care. In relation to qualifications, in care there is a lot of on-the-job training and this is mainly how qualifications will be offered and accessed.